At GoTrend Global, we value your satisfaction. If you are not entirely happy with your purchase, you may be eligible for a refund under the following conditions:
1. Refund Eligibility:
- Refund request submitted within 7 days after delivery;
- Product is unused, in original packaging, and with all accessories;
- Excludes personalized or hygiene-related items (e.g. earbuds, personal care tools);
- Return shipping is paid by the customer unless the product is defective.
2. Non-refundable Items:
- Used or damaged products;
- Refund request exceeds the eligible time;
- Sale, clearance or giveaway items;
- Returns due to personal preference without product defects.
3. Refund Process:
- Contact us at gotrendglobal@gmail.com with your refund request;
- We will review and provide return instructions within 2 business days;
- Refund will be issued within 7 business days upon receiving and verifying the returned item.
4. Contact Us:
For any questions, please reach out via:
Email: gotrendglobal@gmail.com